Category: Reference

Jan 13

Engagement and productivity

Seminar, Webinar or Extended Training: There are staggering statistics about employee engagement in the corporate world. There are actually three classifications; engaged, not engaged and actively disengaged.  Disengaged-employees cost the American economy up to $350 billion per annum due to lost productivity. Slides / Overview (PDF):    

Mar 05

Customer Experience

Customer experience (CX) is the product of an interaction between an organization and a customer during their relationship. Most service encounters are positive in a narrow sense; employees resolve the issues at hand, but the underlying problems were avoided. Customers don’t typically get too upset with any single phone call, field visit, or other singular …

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Apr 12

The Four Agreements

The Four Agreements by don Miguel Ruiz can be very helpful during coaching and during life – however; keep in mind that in our coaching we create a safe-space in which you can experiment, role-play and make mistakes: 1. Be Impeccable with your Word: Speak with integrity. Say only what you mean… 2. Don’t Take …

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Mar 19

Goose (Animal-Spirit)

Geese fly in formation, primarily, because it conserves their energy. The birds take turns being in the front, falling back when they get tired. In this way, the geese can fly for a long time before they must stop for rest. If Goose has flown across your path; You are a clear communicator and a …

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Mar 14

Andragogy

A Facilitator of Learning (Andragogy.) By definition, consists of teaching styles and strategies focused on people (adults and young-adult students) who are attracted to a process of ‘engaged learning’ within a structure of learning though experiences. Focuses on the continuum between teacher-directed and student-directed learning and includes: reflection, critique and historical analysis. Two primary understandings: …

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