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Category: Essays_Customer_service
Protected: Customer Service and Retention
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Protected: Article Analysis – Customer Service Plan
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Protected: Article Analysis – Communication
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Protected: Customer Service Practices
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Protected: Customer Service and Quality
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Protected: Customer Service Plan Analysis
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Customer Retention (excerpt)
Customer Service and Retention Larry J. Fontana I refer to the article titled, ‘5 Ways to Improve Customer Satisfaction and Retention.’ Businesses must be on top of their game at all times, concerning customer experience, service and support. By investing in retention strategies, companies can reduce marketing costs. It is six to seven times more …
Service Overview (excerpt)
Customer Service Overview Larry J. Fontana I highlight the importance of building trust, communication, consistency and availability and the five customer needs: Service, Price, Quality, Action and Appreciation. I provide examples of personal experiences, and I touch on the topic of expectations, which I find to be very valuable. Furthermore, the quote from Mahatma Gandhi echoes …
Collaborative Future
