How organizations identify, hire, retain and work with external advocates, associates and consultants can become a strength or a weakness of the organization. Workplace Culture: Workplace culture thrives in the attitudes of employees, in the setting of goals and in the communication of values to associates and customers. “Your brand is only a promise – the …
Category: Statistics
Workplace Statistics
There are staggering statistics about employee engagement in the corporate world. There are actually three classifications; engaged, not engaged and actively disengaged ( Gallup poll.) A typical workplace: about ( 32 %) of employees are engaged, (51 %) are disengaged while (17 %) are actively disengaged. Desire for meaningful work: 89% of managers think employees are …
Customer Experience
Customer experience (CX) is the product of interactions between an organization and customer during their entire relationship. Excellence in customer experience involves playing the long game. Most service encounters are positive in a narrow sense; employees resolve the issues at hand; however, the underlying problems were avoided. It involves being open to insight, trial and …
Remote-Working
Remote working & work-life integration is a talent management strategy that enhances performance for individuals and organizations over the long-term, while providing the control needed to work smarter, resilient and effective. A Harvard Business Study recently found that remote-workers can be more productive than on-site workers.
Collaborative Future
